Company Information
EZEN NETWORK LIMITED
291 BRIGHTON ROAD
SOUTH CROYDON CR2 6EQ UK
Phone:
United States +1 323 521 4621
United Kingdom +44 20 3575 1156
Australia +61 2 8205 3116
For technical support inquiries, please send an E-mail.
E-mail:
Factory:
Address:
Shenzhen Ezen Technology Co Ltd
302, Juhua Building, Yangmei Road
Shenzhen, CN 518129
Frequently Asked Questions
Which payment methods are accepted?
We accept payments from Paypal, Credit Card, and Bank Wire.
Cash on delivery is not accepted for now.
PayPal is one of the largest online payment processors in the world. Paypal is easy to use and provides users with strong customer protection.
Bank Wire, also known as telegraphic transfer (T/T), is a traditional way to send money from one bank account to another bank account.
What are the delivery charges?
OutdoorRouter.com hires DHL, FedEx, and UPS shipping couriers to process the shipments. The free shipping services cover over 40 countries including the USA, Southeast Asia, and European countries.
We guarantee the shipment will arrive safely in the destination country. You may need to pay the customs import tax which depends on the destination customs.
How long will delivery take?
The lead time is generally within 1~3 days after received your payment.
The transit period is within 3~5 days depending on the destination countries. We provide you a tracking number after sent out and you can track the shipments online.
How secure is shopping in the Online Shop?
OutdoorRouter.com uses SSL secure encryption to provide you with a safe payment environment!
Paypal provides the highest level security to make your online shopping experiences safe and secure. It has been used and trusted by millions of eBay shoppers and other e-commerce buyers worldwide.
We accept payments from Paypal, Credit Card, and Bank Wire.
Cash on delivery is not accepted for now.
PayPal is one of the largest online payment processors in the world. Paypal is easy to use and provides users with strong customer protection.
Bank Wire, also known as telegraphic transfer (T/T), is a traditional way to send money from one bank account to another bank account.
OutdoorRouter.com hires DHL, FedEx, and UPS shipping couriers to process the shipments. The free shipping services cover over 40 countries including the USA, Southeast Asia, and European countries.
We guarantee the shipment will arrive safely in the destination country. You may need to pay the customs import tax which depends on the destination customs.
The lead time is generally within 1~3 days after received your payment.
The transit period is within 3~5 days depending on the destination countries. We provide you a tracking number after sent out and you can track the shipments online.
OutdoorRouter.com uses SSL secure encryption to provide you with a safe payment environment!
Paypal provides the highest level security to make your online shopping experiences safe and secure. It has been used and trusted by millions of eBay shoppers and other e-commerce buyers worldwide.
We Love to Hear from You!
Technical Supports
Due to the complexity of technical issues, a phone conversation can not explain the details clearly, and E-mail is the most efficient channel. We aim to respond to technical support E-mails within 6~12 hours.
Please provide a detailed written description that helps to troubleshoot and resolve the problem more effectively. A typical technical request should include the following information:
- Your name, order number (if applicable), and contact e-mail.
- Product name, model number, and serial number (if applicable)
- Clear description of the technical problem you are encountering.
- Please include any error messages, steps leading up to the issue, frequency of occurrence, and other relevant details.