Free Shipping Outdoor Router
OutdoorRouter.com hires DHL, FedEx, and UPS shipping couriers to process the orders. The free shipping services cover over 40 countries, including the USA, Southeast Asia, and European countries.
We guarantee the shipment will arrive safely in the destination country. You may need to pay the customs import tax, which depends on the destination customs.
Tracking Your Shipment
Once your product leaves our doors, we keep on tracking it until it reaches yours. OutdoorRouter.com, the customer service team is always working to deal with your demand and query. We track your shipments in real-time and are available at your convenience to answer any questions. No matter the issue, we’re always here to serve you.
Delivery Failure Scenarios
If the package is lost, broken, or stolen before it reaches you, OutdoorRouter.com will re-send the goods or give a full refund. In practice, such cases are sporadic, perhaps 1 in 5000 shipments, when using courier services. Please note that confirmation of such situations can take some time, so you may be advised to place a new order at your expense in such an event. At the same time, the original shipment is investigated pending compensation.
If you receive products in a damaged condition, you must raise the issue immediately with the courier or delivery company in such a scenario. The goods can be handed back to the courier through the correct reporting process, and OutdoorRouter.com will send new goods or give a refund. If you do not immediately follow the carrier’s reporting procedure, and thus no adequate documentation is available to prove the goods arrived damaged, we will offer advice on a case-by-case basis about whether you can return the goods for replacements or a refund.
If a shipment is delay, turned back, or seized by Customs and the customs issue was your responsibility, you are liable. If the failed delivery were due to mishandling by OutdoorRouter.com, you would receive compensation when resolving the case. Such cases are unusual, but you must be aware of your responsibilities in such a situation.
General Delivery Failure Cases Where You Accept Liability
You (or the consignee) must deliver the goods and comply with any applicable procedures/charges from your local Customs.
If the delivery fails because:
You were not at home, or the courier could not contact you
The delivery details were wrong
The recipient fails to accept the goods
The carrier cannot satisfactorily verify
The identity of the person attempting to receive the goods
The courier cannot deliver to a remote area, or invalid address delivery fails due to war, disaster, etc
other similar scenarios beyond our control
There are also several situations in which you accept liability when the goods do not arrive due to customs issues.